### 1. What is Cupid Clinics?
Cupid Clinics a part of Shedvinhealthtech care private limited(SHTCPL) is a comprehensive digital health platform dedicated to enhancing the interaction between healthcare providers—including, but not limited to, healthcare practitioners such as doctors, diagnostic centers, and other healthcare facilities—and recipients of healthcare services, referred to as “Healthcare Recipients.” This interaction is facilitated through our website, www.cupidclinics.com, and mobile applications designed for user-friendly access to our services.
### 2. What is this Privacy Policy?
This Privacy Policy (the “Privacy Policy”) outlines the policies and procedures established by SHTCPL regarding the collection, utilization, and disclosure of information provided by Healthcare Providers, Healthcare Recipients, and Visitors (as defined below) of the Website and Mobile Applications (collectively referred to as “Users,” as the context may require). SHTCPL commits to using User information strictly in accordance with this Privacy Policy. Every User who accesses or utilizes the Website or Mobile Applications is expected to adhere to this Privacy Policy.
### 3. Why this Privacy Policy?
This Privacy Policy is essential for communicating SHTCPL’s policies and procedures on collecting, using, and disclosing information provided by Users of the Website and Mobile Applications. It is published in compliance with:
– Section 43A of the Information Technology Act, 2000;
– Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (“SPI Rules”); and
– Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011.
3.2. This Privacy Policy delineates the type of information collected from Users, including the nature of sensitive personal data or information, the purposes for which such information is used, and how SHTCPL may disclose such information to third parties.
### 4. What is Sensitive Personal Data or Information?
4.1. In accordance with the SPI Rules, sensitive personal data or information refers to specific personal information relating to:
– Passwords;
– Financial information, including bank account details, credit and debit card numbers, or other payment instrument details;
– Physical, physiological, and mental health conditions;
– Sexual orientation;
– Medical records and history;
– Biometric information; and
– Information obtained by corporations under lawful contracts or otherwise.
It is important to note that any information available freely in the public domain or accessible under the Right to Information Act, 2005, or any other applicable law shall not be classified as sensitive personal data or information.
### User Note
A condition for each User’s utilization and access to the Website, Mobile Applications, and other services provided by SHTCPL (collectively referred to as the “Services”) is the acceptance of the Terms of Use, which also involves the acceptance of the terms of this Privacy Policy. Users who do not agree with any provision of the Terms of Use or this Privacy Policy are required to exit the Website or the Mobile Applications immediately.
5.2. While browsing the Website and/or Mobile Applications, Users are not obligated to provide personal information as outlined in paragraph 4.1 (“Personal Information”) unless they choose to register for any of the Services following the registration process specified in the Terms of Use. All information provided to SHTCPL by Users, including Personal Information, is voluntary. Users retain the right to withdraw their consent at any time, per the provisions of this Privacy Policy and the Terms of Use. It is the User’s responsibility to exercise due diligence when providing personally identifiable information about themselves or their family members while using any of the Services. SHTCPL does not endorse the content, messages, or information contained within any Services and, as such, explicitly disclaims any liability related to the Services and any actions resulting from Users’ participation. By using the Services, Users agree to waive any claims against SHTCPL related to these matters, and in cases where such waivers may be ineffective, Users agree to release SHTCPL from any such claims.
Users have the right to access, modify, correct, and delete any data about themselves collected pursuant to their decision to become Users. If Users update any of their information, SHTCPL reserves the right to retain a copy of the originally provided information for documentation and record-keeping purposes. Any grievances regarding information shared by Users with SHTCPL may be communicated to SHTCPL by emailing us at [email address].
For utilizing the Services, Users may be required to make payments to SHTCPL via credit card, wire transfer, or debit card, and SHTCPL may need to collect specific financial information from Users, including but not limited to credit or debit card numbers (collectively referred to as “Financial Information”). SHTCPL will gather this Financial Information and use it solely for billing and payment purposes. The verification of the Financial Information will be carried out solely by the User through an authentication process, in which SHTCPL will not be involved.
The Financial Information collected from Users will be transacted through highly secure digital platforms provided by approved payment gateways, complying with state-of-the-art technology standards for encryption. While SHTCPL will make every effort to ensure that Users’ Personal Information and Financial Information are adequately protected, Users are strongly encouraged to exercise caution when providing Personal Information or Financial Information while utilizing the Services, as the internet may be susceptible to security breaches.
Due to standard internet communication practices, when Users visit the Website, SHTCPL automatically receives the uniform resource locator (URL) of the site from which the User accessed the Website and details of the website being visited upon leaving. SHTCPL also receives the internet protocol (IP) address of each User’s computer resource (or the proxy server used to access the internet), along with the User’s operating system and browser type, email patterns, and the name of the User’s internet service provider. This information is used solely for analyzing overall User trends and assisting SHTCPL in enhancing its Services. Please be aware that the connection between Users’ IP addresses and their personally identifiable information is not shared with third parties without Users’ permission, except as mandated by law or necessary for providing or facilitating Services. Notwithstanding the above, Users acknowledge SHTCPL’s right to share some aggregate findings without disclosing specific data with advertisers, sponsors, investors, strategic partners, and others to aid business growth.
The Website and Mobile Applications utilize temporary cookies to store certain data. SHTCPL does not store personally identifiable information in these cookies. Information collected by SHTCPL, by any means that does not identify Users as individuals (such as usage patterns described above), is exclusively owned by SHTCPL and may be utilized by SHTCPL and third-party service providers for the technical administration of the Websites, Mobile Applications, user administration, research, development, business development, statistical analysis, and business intelligence purposes. Additionally, SHTCPL may sell or transfer such research, statistical, or intelligence data in an aggregated or non-personally identifiable form to third parties, associates, and affiliates.
Users may set or adjust their web browsers to delete or disable cookies. If Users choose to disable cookies on their computer or mobile device, they may experience impaired, degraded, or restricted access to certain areas of the Websites or Mobile Applications. Merely closing the web browser should typically clear all temporary cookies installed by SHTCPL; however, Users are encouraged to utilize their browser’s “clear cookies” functionality to ensure complete deletion, as SHTCPL cannot predict or provide for the behavior of all Users’ equipment.
SHTCPL employs third-party vendor remarketing tracking cookies, including Google AdWords tracking cookies. This enables SHTCPL to continue displaying ads to Users across the internet, particularly on the Google Content Network (GCN). As always, SHTCPL respects Users’ privacy and does not collect identifiable information through the use of Google’s or any other third-party remarketing systems.
Third-party vendors, including Google, place cookies on browsers to serve ads based on prior visits to SHTCPL’s website. This allows SHTCPL to make special offers and continue marketing its services to those who have previously expressed interest.
This Privacy Policy is applicable to the Websites, Mobile Applications, and Services owned and operated by SHTCPL. SHTCPL does not control the websites that appear as search results or links from within the Services. These external sites may place their own cookies or other files on Users’ computers, collect data, or solicit Personal Information or Financial Information, for which SHTCPL shall not be held responsible or liable. SHTCPL makes no representations concerning the privacy practices or policies of these third parties or the terms of use of their websites, nor does SHTCPL guarantee the accuracy, integrity, or quality of the information, data, text, software, sounds, photographs, graphics, videos, messages, or other materials available on those sites. Inclusion or exclusion does not imply endorsement by SHTCPL of such websites, their providers, or the information contained on those sites.
When Users access the Website or Mobile Applications through a mobile device, SHTCPL may collect, monitor, and/or remotely store data concerning Users’ locations, which may include global positioning system (GPS) coordinates or similar information regarding the location of the mobile device. Location data collected does not encompass any personally identifiable information about the User.
SHTCPL may maintain records of telephone calls made to and received from Users for purposes of service administration, research and development, training, business intelligence, or User administration. SHTCPL may share telephone records with third parties when required by law or necessary for providing or facilitating the Services.
The Website and Mobile Applications enable Healthcare Providers and Healthcare Recipients to communicate with one another or post information accessible to either party. SHTCPL explicitly disclaims any liability for misuse of information made available by Users in such a manner,
including any damages or claims resulting from such misuse.
SHTCPL does not collect User information from third-party sources unless specifically requested for the registration process.
SHTCPL may conduct optional contests and surveys to gather information about User preferences and opinions. Participation is voluntary, and Users’ responses will remain anonymous unless specifically stated otherwise. The demographic information collected may be aggregated and analyzed to improve Services and optimize user experience.
### 5. Additional Notes
SHTCPL does not knowingly collect personal data from children under 18 years of age. If it is determined that SHTCPL has collected personal information from a minor without parental consent, SHTCPL will take steps to delete such information as soon as possible. Users are encouraged to inform SHTCPL if they become aware of any information collected from children without parental consent.
SHTCPL has implemented reasonable security measures to protect against the loss, misuse, or alteration of Personal Information and Financial Information. However, due to the inherent risks associated with the transmission of information via the internet, SHTCPL cannot guarantee absolute security against unauthorized access by third parties or events beyond its control.
SHTCPL may disclose personal information to governmental authorities or law enforcement agencies if required to do so by law or in response to valid requests by public authorities. Such disclosures are made solely for the purpose of protecting SHTCPL’s rights or those of others, including Users, and preventing harm or unlawful activity.
SHTCPL may share aggregated or anonymized User information with subsidiaries and third-party service providers in connection with the provision of Services, fraud detection, prevention, and overall service improvement.
All employees and data processors associated with User information are contractually bound to maintain the confidentiality and security of that information.
This Privacy Policy forms an integral part of the Terms of Use. Users acknowledge their acceptance of this Privacy Policy and the Terms of Use upon using the Website, Mobile Applications, and Services. SHTCPL reserves the right to modify or update this Privacy Policy at any time, without prior notice to Users.
User information is retained electronically and may also be converted to a physical format. SHTCPL shall ensure that all User information remains confidential and is disclosed only in accordance with this Privacy Policy.
### Healthcare Providers Note
Healthcare Providers must carefully read and understand this Privacy Policy before submitting any Personal Information or Financial Information to SHTCPL. The information provided by Healthcare Providers is utilized for identification purposes and may be leveraged by SHTCPL for commercial purposes.
### Visitors Note
Visitors to the Website or Mobile Applications who do not provide Personal or Financial Information are still subject to this Privacy Policy. If a Visitor voluntarily submits any Personal or Financial Information, they will be considered a User under this Privacy Policy.
Visitors who do not agree with the information collection practices outlined herein should take steps to clear temporary cookies from their web browsers to avoid any potential data collection.
### Opt-Out Policy
SHTCPL respects the preferences of Users regarding promotional communications. Users may opt-out of receiving promotional materials at any time. Unsubscribing can be accomplished through the links provided in promotional emails or by directly contacting SHTCPL via the provided email address.
—