Last updated: 12 October 2026
1. Who we are
This website, cupidclinics.com, is operated by Shedvin Health Tech Care Private Limited (“Cupid Clinics”, “we”, “us”), a company registered in India, with its registered office at Room No. 202, 2nd Floor, Lotus Paradise Centre, Bunts Hostel Road, opposite Utsav, Kodialbail, Mangaluru, Karnataka 575003. Our Bengaluru clinic is located at 1st Floor, Apoorva Hospital, No. 438/1, CMH Road, Indiranagar, Bengaluru, Karnataka 560038, and our Mangaluru clinic is at our registered office.
We provide confidential sexual health services, including HIV and STI testing, PEP and PrEP care, doctor consultations, and related health services. Because of the nature of our work, we treat your privacy as part of your care, not as a formality.
2. What this policy covers
This policy explains what personal information we collect through our website, online bookings, consultations and tests; why we collect it; who we share it with; how long we keep it; and your rights over it.
It is published in accordance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, the Digital Personal Data Protection Act, 2023 and the rules made under it, and the HIV and AIDS (Prevention and Control) Act, 2017.
3. Information we collect
Information you give us directly:
- Your name, phone number and email address when you book an appointment, buy a test, or contact us
- The health concern you select and describe in our booking form
- Your address and preferred time, if you choose home sample collection
- Information you share during consultations and counselling, including medical history, symptoms, sexual health history and possible exposures
- Test results and reports generated as part of your care
- Your answers to our online sexual health risk assessment (Care Connect), together with the contact details you choose to share so our team can follow up with you
Information collected automatically:
- Basic technical information such as your device type, browser, IP address and the pages you visit
- Cookies and similar technologies, explained in Section 9
Payment information: Payments are processed by our payment partner, Razorpay. We do not see or store your full card number, CVV or banking passwords.
Your health information, including test results, sexual health details and HIV status, is classified as sensitive personal data under Indian law, and we protect it accordingly.
4. Why we use your information
We use your information only to:
- Book, manage and confirm your appointments and tests
- Provide consultations, counselling, testing and treatment
- Share your reports with you and explain them
- Process payments and refunds
- Send you appointment reminders, reports and follow-up messages related to your care
- Respond to your questions and complaints
- Meet our legal and medical record-keeping obligations
- Improve our website and services, using information that does not identify you
We do not sell your personal information, and we do not use your health information for advertising.
We will send you promotional messages only if you have agreed to receive them, and you can unsubscribe at any time using the link in the message or by contacting us.
5. Your consent
By booking a service or submitting your information through our website, you consent to us processing your information for the purposes in Section 4. Where the law requires specific consent, such as for HIV testing, we will ask for it separately and in clear terms.
You may withdraw your consent at any time by contacting our Grievance Officer (Section 12). Withdrawing consent will not affect care already provided, but we may not be able to continue providing services that depend on that information.
6. HIV-related information
We follow the HIV and AIDS (Prevention and Control) Act, 2017. This means:
- HIV testing is done only with your informed consent, along with pre-test and post-test counselling.
- Your HIV status and test results are kept strictly confidential.
- We will not disclose your HIV status to anyone, including your employer, family or partner, without your consent, except where the law specifically requires it, such as under a court order.
7. Who we share your information with
We share your information only where it is needed to provide your care, and only with:
- Partner laboratories (NABL-accredited) that process your samples
- Sample collection staff, if you choose home collection
- Our doctors and counsellors involved in your care
- Razorpay, to process payments
- Service providers who help us run our services, such as website hosting, email, SMS and messaging services, under obligations to keep your information confidential
- Government authorities, only where required by law
Everyone we share information with is permitted to use it only for the purpose we share it for.
8. How long we keep your information
We keep your medical records and test reports for the period required by applicable law and medical regulations. We keep other information, such as enquiries that did not lead to a booking, only as long as needed for the purpose it was collected, after which we delete or anonymise it.
9. Cookies and analytics
Our website uses cookies to keep it working properly, remember your cart, and understand how visitors use the site so we can improve it. We use Google Analytics, which collects information that does not directly identify you.
You can block or delete cookies in your browser settings. Some parts of the website, such as booking and checkout, may not work properly without them.
We do not use advertising or remarketing cookies, and we do not use your visit to our website to show you advertisements elsewhere on the internet.
10. How we protect your information
We use reasonable security practices to protect your information, including secure (HTTPS) connections, restricted access to patient information on a need-to-know basis, and confidentiality obligations for our staff and partners. No system is completely secure, but if a breach affecting your personal information occurs, we will inform you and the relevant authorities as required by law.
11. Your rights
You have the right to:
- Access a summary of the personal information we hold about you
- Correct information that is inaccurate or incomplete
- Request erasure of information we no longer need to keep, subject to our legal record-keeping duties
- Withdraw consent, as explained in Section 5
- Nominate another person to exercise these rights on your behalf in case of death or incapacity
- Raise a grievance with us and, if you are not satisfied with our response, approach the Data Protection Board of India
To exercise any of these rights, contact our Grievance Officer.
12. Grievance Officer
Dr. Durgashree Shetty
Grievance Officer, Shedvin Health Tech Care Private Limited (Cupid Clinics)
Email: drshettyceo@cupidclinics.com
Phone: +91 77956 18620
Address: Room No. 202, 2nd Floor, Lotus Paradise Centre, Bunts Hostel Road, opposite Utsav, Kodialbail, Mangaluru, Karnataka 575003
We will acknowledge your grievance within 24 hours and aim to resolve it within 15 days.
13. Age
Our online booking services are intended for people aged 18 and above. If you are under 18, please contact us so we can guide you on how to access care with the appropriate consent. If we learn that we have collected information from someone under 18 without appropriate consent, we will delete it.
14. Where your information is stored
Our main records are kept in India. Some of the technology providers we use to run our services, including the hosting provider for our online risk assessment tool and our email provider, may store information on servers outside India. Where this happens, we transfer information only as permitted under Indian law, and only to providers who are required to keep it secure and confidential.
If you use our services from outside India, including through our NRI Corner, your information is handled in accordance with this policy and Indian law.
15. Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page, with the “Last updated” date at the top. If we make significant changes, we will make that clear on our website.
16. Contact us
Email: info@cupidclinics.com
Phone: +91 95912 52505