Refund Policy for Cupid Clinics
Cupid Clinics is dedicated to providing exceptional healthcare services, ensuring client satisfaction, and adhering to all regulatory standards. This Refund Policy outlines our procedures concerning consultations and lab testing services, in compliance with Indian government regulations, including the Consumer Protection Act, 2019, and relevant guidelines from the Ministry of Health and Family Welfare.
#### 1. **Consultation Fees**
– **Cancellation Policy:**
– Clients may cancel their consultation appointments up to 24 hours prior to the scheduled time for a full refund of the consultation fee.
– To cancel, please notify us via phone or email. We recommend obtaining a confirmation of your cancellation.
– **No-Show Policy:**
– If you do not attend your scheduled consultation without prior notice, the consultation fee will not be refunded. This policy aligns with the principles outlined in Section 75 of the Consumer Protection Act, 2019, which emphasizes fair service delivery.
– **Refund Process:**
– Approved refunds will be processed within 7-10 business days and credited back to the original payment method.
#### 2. **Lab Testing Services**
– **Pre-Testing Cancellation:**
– Clients may cancel lab testing appointments up to 24 hours before the scheduled test for a full refund of the testing fee.
– **Post-Testing Refunds:**
– Refunds will not be issued once the testing has commenced, in accordance with the guidelines from the National Accreditation Board for Testing and Calibration Laboratories (NABL), which mandates adherence to the testing process.
– **Discrepancies and Third-Party Laboratories:**
– Cupid Clinics partners with accredited third-party laboratories to perform diagnostic tests. While we strive to ensure the highest quality of service, we cannot be held responsible for any errors or discrepancies that may occur due to these third-party laboratories.
– In the event of an error in test results attributed to the third-party laboratory, clients may request a retest or a refund of the testing fee. Please note that all requests for refunds or retests must be substantiated by evidence of a discrepancy, such as significant variance in results or conflicting reports.
– Clients should understand that while we facilitate the testing process, the accuracy and reliability of the test results provided by third-party laboratories are beyond our direct control. Therefore, Cupid Clinics disclaims any liability for errors or discrepancies in test results that originate from the laboratory services.
– **Refund Process for Lab Tests:**
– Approved refunds for lab tests will be processed within 7-30 business days and credited back to the original payment method used at the time of booking .
#### 3. **General Conditions**
– **Documentation Required:**
– All refund requests must be submitted in writing via email or physical letter, accompanied by relevant documentation, including your receipt, proof of payment, and any supporting evidence related to discrepancies.
– **Exclusions:**
– Refunds will only be processed for the amounts originally charged. Additional charges incurred during the service, such as consultation or administrative fees, will not be included in the refund.
– **Policy Modifications:**
– Cupid Clinics reserves the right to modify this policy at any time. Any changes will be communicated through our website and/or direct communication with clients, in line with Section 14 of the Consumer Protection Act, 2019.
#### 4. **Consumer Rights**
Under the Consumer Protection Act, 2019, clients have the right to:
– Receive services that adhere to quality and safety standards.
– Be informed about the details and nature of the services provided.
– Seek redress for grievances regarding services availed, including the right to fair treatment and resolution of complaints.
#### 5. **Contact Information**
For questions or to initiate a refund request, please contact us at:
– **Email: info@cupidclinics.com**
– **Phone: +91 94919 16184 **
– **Address: Bangalore**
Thank you for choosing Cupid Clinics. Your health and satisfaction are paramount, and we appreciate your understanding and trust in our services.